Payment Close menu FAQ Orders How to place a bulk order? Rules of Friends Referral I have signed up for your newsletter but I haven’t received anything yet, when can I get some coupons? Why have i not received my goods ordered? Products How To Hand Wash Silk At Home？ How to Remove Static from Silk Clothes Easily? Why there is a color difference? How to Get Wrinkles Out of Silk? Return What is the status of my return or exchange? What is your return policy? Will I get full refund for my return? What if I received a defective/wrong/stained item? Delivery How long does it take to receive my goods? What should I do if the package is damaged in transit? What should I do if I'm not at the shipping address when my package is delivered? Do you ship internationally? Payment What methods of payment do you accept？ How am I able to check how many LILYSILK Points I have? Why was my payment declined? Why can't I check out? Account Why can't I log into my account? What is LILYSILK Points? How to apply my LILYSILK Points and the coupon code I received when check out? Why am I not getting feedback to my emails? Security & Privacy How do I unsubscribe from LILYSILK newsletters? Will LILYSILK save my personal information? What is your comforters' warranty? Is it safe to order from you? About Us I have some complaints/suggestions regarding your website/services, where should I send them? Why LILYSILK? Where to find LILYSILK? What is OEKO-TEX® Standard 100? Why can't I check out?